Refund policy

1. Returns:
We accept returns for products that are defective. If you receive a defective product, please contact our customer service team within 30 days of receiving the product to initiate the return process. We will provide a free return and refund for confirmed defective items.

For any claim of a defective, damaged, or incorrect product, customers are required to provide clear photos or video evidence of the issue for verification before the return or refund can be approved. Without supporting evidence, we may not be able to process the claim.

For unopened products, you may return them, but you will be responsible for covering the return shipping costs. Please ensure that all returned products are in their original packaging and condition.

After we receive and inspect the returned items, we will issue your refund within 15 days.

2. Exchanges: If your order has already been shipped, exchanges are not possible. If your order has not yet shipped, you can request an exchange by contacting us at service@hotwhip.net. Please include your order number and details of the item you wish to exchange. The ability to fulfill your exchange request will depend on product availability and other factors. Our team will assess your request and inform you of the next steps.

3. Order Modifications: You can modify your order within 6 hours of placing it by contacting us at service@hotwhip.net. Please provide your order number and the changes you wish to make. If your order has already been shipped, we will not be able to modify it. We recommend reviewing your order carefully before submitting it to avoid any issues.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team：service@hotwhip.net